ONLINE
You can order 24 hours a day/7 days a week directly using AdoptShoppe's online secured shopping cart and real-time credit card processing. We use the very same electronic credit card systems as some of America's largest companies. Your order is safe. Your privacy guaranteed. We accept Visa, MasterCard, and American Express.

E-MAIL
Have something special in mind? E-mail your request to us at Customer Service. We'll get back to you FAST (almost always within 12 hours, usually less than one) to discuss your order with you.

TELEPHONE
We strongly suggest that you order online or contact us by e-mail. But if you prefer to speak with us, please call 301-464-9423, Monday-Friday, regular business hours ET. (We answer the phone with the greeting, "MGP Direct", just so you know!) If you're placing an order, have your credit card handy, please.

FAX
Print the order form and fax it anytime to 301-805-7043. Make sure your order information is complete and includes your complete credit card information.

MAIL
Print, complete, and mail the order form the old-fashioned way to our mailing address. We accept personal checks (US and Canada only, please) and money orders.

AdoptShoppe
PO Box 841
Bowie, MD 20718-0841
 

A word about sales tax - we collect state sales tax for Maryland and Indiana.

NOTE: Canadian and Other Foreign Orders

PAYMENT OPTIONS: All non-Canadian foreign customers must pay by credit card or use an international money order payable in US dollars. No other currency will be accepted.

SHIPPING: We ship to Canada and other countries via trackable USPS Global Priority Mail for orders up to 4 pounds. Packages weighing 4 pounds and over will be shipped via postal airmail (not trackable). We are finding that delivery times have increased significantly in the past few months. We can no longer estimate delivery times for any orders -- to Canada or any other foreign nation -- that ship by regular airmail. They will take as long as they take. We will no longer replace any orders delayed in shipment.

Choose Priority Mail or FedEx delivery!

We use USPS Priority Mail and FedEx to deliver all US orders. (We recommend Priority Mail if you're flexible on delivery dates.) Some fine jewelry items will always ship FedEx air or ground service.) Choose FedEx air if timeliness and trackability is crucial.

A quick word about shipping: Since we sell items that weigh anything from less than one ounce to several pounds, shipping charges are based on weight, not order value. So if you order a pin or other similar item, you'll be charged far less than someone who buys several books.

About FedEx Overnight Service Charges - there are some rural zip codes to which FedEx will run only one delivery per day for overnight service, usually the more expensive Priority. If you've requested Standard Overnight, but FedEx doesn't offer it to your location, your card will be charged for any additional fees required.

A word about delivery times: Priority Mail service will generally take 2-3 days (and include Saturdays) to deliver your order, but the times are not guaranteed. FedEx Air guarantees delivery but is a Monday - Friday service (unless you wish to pay extra for the Saturday delivery surcharge.) So, for example, if you order a 2-day FedEx delivery on a Thursday, it will deliver the following Monday. (And if Monday is a holiday, it will deliver Tuesday.)

Crunched on time? Please email us or call us at 301-464-9423. We'll tell you if the item you want is available for immediate delivery.

NOTE: We require a signature confirmation on all FedEx deliveries unless you specifically request otherwise or have a signature release on file. If you're not going to be available to sign for your FedEx parcel, please ship your order to an address (business address or the address of a relative or neighbor) where the package can be signed for. Any charges related to forwarding a package to a ship-to address not submitted with the original order will be charged back to the customer's credit card.

Every item in AdoptShoppe is backed by our 30-day satisfaction guarantee. If you're less than 100% satisfied with your purchase, send it back -- in resalable condition with all components intact -- with a copy of your invoice within 30 days of receipt for a prompt refund, credit or exchange, less shipping. (Most personalized items, if received damaged, may be exchanged only. AdoptShoppe reserves the right to deliver partial credits for Items received damaged or with components missing. We cannot refund or credit accounts for items not received by our offices.)

Please note: Shrink-wrapped items must be returned with the shrink-wrap intact to be eligible for refund or credit. This includes all videos, PhotoStory Kits, etc.  (Break the wrap and it's non-returnable.)

Unless stated otherwise, please use Priority Mail or Parcel Post to return your orders. UPS and FedEx can't deliver to a PO Box. AdoptShoppe is not responsible for returned orders lost in transit to us.

We require that all customers who wish to return an order must obtain a RMA Number (Return Merchandise Authorization) prior to sending back their merchandise. 

Just call us at 301-464-9423 or email us and give us the Invoice # of your order. We'll assign an RMA # which must appear on the outside of the package.

Your privacy is protected

Your name, address, and buying history will not be sold, rented or otherwise shared with any third party organizations. (Your AdoptShoppe order may include brochures from some of our valued partner suppliers. Please feel free to order from them with complete confidence .)

Thank you for shopping with AdoptShoppe.